Are you using the sync button under the battery cover or pressing 1+2 simultaneously? I fought with it the first time for quite a while until I tried 1+2. Also make sure you are syncing to dolphin and not directly to OSX, dolphin won't recognize it if you sync directly to the OS. It takes me 4 tries every time to sync.
1st fails
2nd syncs then drops
3rd fails
4th syncs
Hope some of this helps, otherwise I'm stumped.
1st fails
2nd syncs then drops
3rd fails
4th syncs
Hope some of this helps, otherwise I'm stumped.