Switch Pro controller not connecting to pc (other controllers work)

[monkeyowen]

My pro controller has not been working at all over bluetooth! same with wired! i connect it with bluetooth (it says connected) and it doesn't work. it shows up in device manager, bluetooth, and devices and printers. but the thing that it DOESN'T show up in is Joy.cpl (called set up usb game controllers in control panel) and i have no idea why! please help and thank you.