Of course there is a fix, it is called opening it up and looking for a problem. Note: if you have not done this before you may have a great deal of trouble putting it back together right. Though to be sure its not a config issue I'd test in the game controller test app in control panel. Also, not sure how you connect it, are you using a USB adapter? Is it is the same type of adapter that has the working controller?
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Working controllers
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